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Digital Automation Graduate Assistant - ITS (Sp 2026)

SCSU - Information Technology Services
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This Graduate Assistant position will begin at the start of Spring 2026 and is planned to continue through the next academic year. Preferred hire will have at least 3 semesters remaining in their Graduate program.

Responsibilities (1-3 sentences)

This position will support Information Technology Services and the Digital Automation Team to provide business analysis, technical analysis, process improvement, technical development, coordination and support throughout the digital automation lifecycle.

  • Providing an excellent point of contact for users seeking assistance with digital automation processes
  • Create, modify and test digital forms and workflows utilizing current digital automation platform
  • Performing troubleshooting on workflows and digital forms
  • Identify and suggest possible improvements on procedures, workflows and digital forms
  • Escalating incidents to the appropriate ITS staff for further diagnostics
  • Record events and problems and their resolution in tickets
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team

 

Learning Outcomes for Student (3-5 outcomes)

  • Gain experience with application development process, utilizing and developing within a business process automation platform.
  • Reinforce and gain additional understanding of HTML, including responsive and accessible web applications.
  • Gain experience through interaction with customers during development and testing process.

Qualifications (Specific skills required)

  • Web application development experience with proficiency in HTML and CSS.
  • General understanding of responsive and accessible web development standards.
  • General understanding of secure web application development processes and procedures.
  • General understanding of business processes or process improvement platforms.
  • Experience with troubleshooting and ability to diagnose and resolved basic technical issues, preferably within application development process.
  • Ability to take initiative and work independently, as well as collaboratively.
  • Excellent communication skills.

 

Application review will begin after the posting closes on 12/16/2025. Selected applicants will be contacted soon after to schedule interviews.